Support
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Message us on WhatsApp →Shipping and returns
If something arrives wrong
If an item arrives faulty, damaged, or is not what you ordered, that is on us. Message us on WhatsApp as soon as you can with your order number and a photo showing the problem. Once we have confirmed it we will arrange a replacement or a refund at our cost — you do not pay anything up front, and you do not have to arrange a return shipment yourself.
If you simply changed your mind
We cannot take returns for change of mind at the moment — that includes ordering the wrong size, or the cat refusing to use it. Stock ships direct from the mainland to Hong Kong, the cost and time of sending it back across the border are out of proportion to what the item is worth, and we have no Hong Kong address to receive returns at. This is not buried in the fine print. Before you order, read the specs, the dimensions and the "who this is wrong for" section on the product page, and make sure it fits.
Delivery cost and timing
Delivery is free anywhere in Hong Kong, with no minimum spend. Expect 3–7 working days after you order, not counting weekends and public holidays. The outlying islands (Cheung Chau, Lamma, Peng Chau, Ma Wan, Discovery Bay) may carry an extra charge, or the courier may not deliver to the door at all — message us on WhatsApp before you order and we will check the address and come back to you. Everywhere else in Hong Kong is free, the New Territories and Hong Kong Island included.
Checkout, payment and refunds
Checkout, payment and refunds all happen on Whop, not on this site. Every buy button opens the Whop checkout page in a new tab. When a refund is due we process it against your order in Whop and it goes back to the original payment method. If you would rather talk to a person, message us on WhatsApp.
- Where do you ship?
- Hong Kong only for now. Delivery is free anywhere in Hong Kong with no minimum spend. The outlying islands (Cheung Chau, Lamma, Peng Chau, Ma Wan, Discovery Bay) may carry an extra charge, or the courier may not deliver to the door — message us on WhatsApp before you order and we will check first. Everywhere else in Hong Kong is free, the New Territories and Hong Kong Island included.
- How long does delivery take?
- Expect 3–7 working days after you order, not counting weekends and public holidays.
- How do I check on my order?
- Three ways, any of them works: the confirmation email sent the moment payment goes through (it has your order number and a link to the order), signing in with the email address you used at checkout, or sending us the order number on WhatsApp and we will look it up. The Track your order page has the details.
- Can I return something?
- If it arrives faulty, damaged or wrong, that is on us. Change of mind we cannot take back at the moment. The full policy is under Shipping and returns above.
- Where does checkout actually happen?
- On Whop. Every buy button opens the Whop checkout page in a new tab, and payment, invoices and order status are all handled there. Hong Kong has no postal code system and the checkout form requires one — enter 000000.
- My cat seems unwell. Can you tell me what to do?
- No, and answering anyway would not help your cat. Anything that looks like a health problem is a question for your vet. Our guides are general background reading, not medical advice, and they are no substitute for a vet who can actually examine her.